Política de reembolso

US & UK GMC Compliant Return & Refund Policy (Final Version)
Refund & Return Policy (United States & United Kingdom)
Please read our Return and Refund Policy in full before purchasing. By placing an order through NVH PLUSVISION you are agreeing to all terms stated below. This policy applies to all orders delivered to the United States and the United Kingdom.
This policy is visible permanently on our website footer and all product pages, in compliance with California consumer protection regulations.

1. Return Window Standard
For UK Customers
In compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you hold the legal right to cancel your order within 14 calendar days after receiving goods without any reason.
We extend our return service to a 30-day full return window for all UK customers, longer than the legal minimum requirement. Return requests submitted after 30 days upon delivery will not be accepted, except for defective or faulty products.

For US Customers
We provide a uniform 30-day return window for all US orders from the date you receive your package. There is no federal mandatory cooling-off period for standard online US purchases; our 30-day return policy sets a consistent consumer protection standard matching major US optical retailers. Requests submitted after 30 days will not be accepted unless items arrive factory defective.

2. Free Return Shipping for All US & UK Eligible Orders
All valid returns from the United States and United Kingdom are fully covered by us with zero cost for customers:
- We supply free pre-paid return shipping labels after you submit a valid return request.
- No return shipping fees, restocking fees, hidden charges will be deducted from your full refund.
- You do not need to bear any cost to send items back to our warehouse.

3. Return Eligibility for Our Optical Products
To qualify for a full refund, returned optical devices (binoculars, thermal imagers, observation scopes) must meet all requirements below:
- Items remain unused, unmodified, unmounted and free of scratches, impact or water damage.
- Complete original factory packaging, lens caps, all accessories, user manuals are fully retained.
- No signs of outdoor shooting, hunting or disassembly on the product.
We reserve the right to reject returns if items arrive incomplete, damaged or show heavy usage traces.

4. Excluded Items
The following items cannot be returned unless confirmed factory defective upon arrival:
- Clearance discounted goods;
- Customized or modified optical equipment made per special requests;
- Products damaged by improper operation, self-disassembly, accidental drop or water immersion after delivery.

5. Standard Return Process
1. Submit a return request via our support email or WhatsApp within the valid 30-day return window, provide your order number and product photos if requested.
2. We will send a free pre-paid return label to your registered email within 2 working days.
3. Repack the product securely and attach the provided return label to the parcel, drop it off at the designated courier location as instructed. Our US return warehouse address will be fully printed on the pre-paid return label sent to your registered email after return approval.
4. Once we receive and inspect your returned parcel, we will send you an email notification of refund approval or rejection. Full refunds will be processed to your original payment method within 3–7 working days after inspection.

6. Faulty / Damaged / Lost / Undelivered Goods
If you receive defective, broken or incorrect items, contact us within 30 days after delivery with clear fault photos. We cover all return shipping fees and offer your choice of full refund, free replacement or maintenance service.
We also provide full resolution for lost, missing or undelivered packages within 30 days of order shipment.

7. Refund Processing & Late Refunds
If your refund application is approved, funds will be credited back to your original payment channel automatically in USD.
If you have not received your refund after 7 working days:
1. Check your bank or credit card transaction record first;
2. Contact your card issuer and bank for processing delay inquiry;
3. Reach our support team via the contact information listed below for further assistance if the issue remains unsolved.

8. Shipping Terms
United States: Free standard shipping for all orders over USD 169. Expedited delivery options via UPS, FedEx, YunExpress and DHL are available at extra cost. Original delivery shipping fees are non-refundable.
United Kingdom: Free standard shipping for all orders over USD 169. Expedited delivery options via UPS, FedEx, YunExpress and DHL are available at extra cost. Original delivery shipping fees are non-refundable.

9. Exchanges
We only provide free same-item replacement service for factory defective or damaged goods received on delivery. Submit exchange requests via our support contact.

10. Gift Orders
- If the item was marked as a gift and shipped directly to you, you will receive store credit equal to the product value after we receive the returned goods.
- If the order was shipped to the gift giver first, all refunds will be issued to the original purchaser.

Support Contact
Email: victor840306@gmail.com
WhatsApp Support: +86 13751187739
Working Hours: Monday – Friday, 9:00 – 18:00 GMT / EST (US Eastern Time)